Support

Get help or start a review

Support is for product help, access issues, and verifier questions. If you want WitnessOps to run a bounded security or operational review, use Agent Action Security Review.

Agent Action Security ReviewVerify a receiptEmail support

Ask WitnessOps · AI guide

What can we help with?

Start with a product question. The AI can explain signup, invitations, installation and authentication using public guidance.

Sent to the AI when you submit. Do not include passwords, tokens, private evidence or account details. The AI cannot access your workspace or resolve account issues.

Prefer a person? Contact support →

Contact support

For account issues or a human follow-up, send a non-secret request. Verify your email to place it in the support queue. AI chat is optional and does not submit a ticket.

SupportEMAIL SUPPORT

For a new bounded review, use Start a review. Vulnerabilities go to security@witnessops.com.

Email follow-upengage@mail.witnessops.com

Do not send passwords, private keys, API keys, recovery codes, session tokens or other secrets.

Choose the right path

Agent Action Security Review

Describe one situation without secrets. We confirm fit, scope, price and evidence handling before work starts.

Product help or access

Questions about the product, access, mailbox verification, or how to use a public surface. Verify your email to send your request to the support team.

Verify a receipt

Upload or paste receipt JSON and read a clear, receipt-scoped result. Use the form below if the verifier result needs a human follow-up.

Security vulnerability

Private reports only to the security mailbox. Do not use the support form for vulnerabilities.

Ready for a bounded review?

Support is for product help, access issues, and verifier questions. Need a review instead of product help? Use Agent Action Security Review.

WitnessOps support runs through the public support form and the shared public contact route. The form durably records the request, sends a mailbox-verification code, and enters the operator queue only after verification.

Support channels

For a new bounded security or operational review, use Start a review. Support email is for product help, access issues, and verifier questions — not a substitute for the review request path.

Do not send passwords, private keys, API keys, recovery codes, session tokens, or other secrets.

Use support for product questions, verification help, access issues, and policy-gate questions that are not security incidents.

Response target

General support aims for a first response within 1 business day. This is the current public target, not a 24/7 guarantee.

Security issues

Report vulnerabilities through responsible disclosure at security@witnessops.com. The broader disclosure policy lives at Security. Security reports do not go through the normal support channel.

Limits

WitnessOps does not promise 24/7 live support, instant resolution, or emergency incident response through the support mailbox.

Related

Responsible Disclosuresupport

Prefer direct email?

The form durably records your request and enters it into the operator queue after mailbox verification. You can also email the support mailbox directly as a fallback.

engage@mail.witnessops.com

Do not send passwords, private keys, API keys, recovery codes, session tokens or other secrets.

Vulnerabilities: security@witnessops.com. See also responsible disclosure.

Support Policy | WitnessOps