WitnessOps support runs through the public support form and the shared public contact route. The form durably records the request, sends a mailbox-verification code, and enters the operator queue only after verification.
Support channels
- Public support form: /support
- General contact fallback: engage@mail.witnessops.com
For a new bounded security or operational review, use Start a review. Support email is for product help, access issues, and verifier questions — not a substitute for the review request path.
Do not send passwords, private keys, API keys, recovery codes, session tokens, or other secrets.
Use support for product questions, verification help, access issues, and policy-gate questions that are not security incidents.
Response target
General support aims for a first response within 1 business day. This is the current public target, not a 24/7 guarantee.
Security issues
Report vulnerabilities through responsible disclosure at security@witnessops.com. The broader disclosure policy lives at Security. Security reports do not go through the normal support channel.
Limits
WitnessOps does not promise 24/7 live support, instant resolution, or emergency incident response through the support mailbox.