Support Policy

WitnessOps support is handled through the verified support mailbox and the public contact form. Requests are only admitted after mailbox verification, so the queue reflects a confirmed sender rather than a raw inbound address.

Support channels

• Public contact form: /contact
• Verified support mailbox: support@witnessops.com

Use support for product questions, receipt verification help, access issues, and policy-gate questions that are not security incidents.

Response targets

General support requests aim for a first response within 1 business day. That target is the current public service level, not an around-the-clock guarantee.

Security issues

Report vulnerabilities through responsible disclosure at security@witnessops.com. The broader security policy lives at Security. Security reports follow the security policy, not the standard support queue.

Limits

WitnessOps does not promise 24/7 live support, instant resolution, or emergency incident response through the support mailbox.

Source: content/witnessops/support/support-policy.mdx