← Support

Support Policy

Support channels, email follow-up, and response targets.

WitnessOps support runs through the support mailbox and the public support form. The public form routes to email follow-up through the support mailbox; it does not write an admin queue entry.

Support channels

Use support for product questions, verification help, access issues, and policy-gate questions that are not security incidents.

Response target

General support aims for a first response within 1 business day. This is the current public target, not a 24/7 guarantee.

Security issues

Report vulnerabilities through responsible disclosure at security@witnessops.com. The broader disclosure policy lives at Security. Security reports do not go through the normal support channel.

Limits

WitnessOps does not promise 24/7 live support, instant resolution, or emergency incident response through the support mailbox.

Source: content/witnessops/support/support-policy.mdx